Last year, Kimpex received many comments from clients and staff about the number of boxes the company uses for its orders. And the company took action!
Kimpex’s warehouse, where customer orders are assembled and packaged.
This feedback highlighted a question many people had: why were items from the same order — and shipped to the same address — delivered in more than one cardboard box?
This situation was negatively impacting the client experience and brought attention to the company’s logistics and how much cardboard was being used.
A problem stemming from internal processes
To optimize its activities, Kimpex analyzed the packaging process and decided that the three-zone division of the warehouse was unnecessary.
At fault was the siloed approach whereby personnel only covered their assigned zones when processing orders. As a result, orders were shipped with excessive packaging.
A more efficient method
The team opted for a more pragmatic approach, one that would keep activities streamlined without the burden of predefined methodology or metrics.
They quickly reviewed the feasibility of the project while carefully considering feedback from employees and clients. Changes to the IT system were programmed and the project was launched in less than a day. The warehouse’s three zones were merged into a single one.
Each order is now assembled by one single employee who packages all the items themselves.
Quick, significant results
In only 35 days after the launch of the pilot project, Kimpex managed to save 12,490 cardboard boxes. This represents nearly 20% of its usual consumption.
Encouraging forecasts
Based on these figures, we predict Kimpex will save 90,000 of the 348,000 boxes it uses every year! The project, which was executed intuitively, was an environmental success and increased the satisfaction of both employees and clients.
In fact, Kimpex is seeking to expand the scope of the project and is currently exploring the possibility of using cardboard envelopes for smaller products. The company is also considering a partnership with a company specialized in optimized, eco-friendly packaging.
Several environmental achievements in 2024–2025!
Every year, our units review their practices to improve and reduce their environmental footprint. While Kimpex has reassessed its warehouse logistics to reduce the use of packaging, Soucy Belgen Drummondville has changed the formulation of its casting recipes to cut down on cardboard usage.
Discover all of our environmental achievements!
We are a distributor of high-quality powersports products, shipping a wide range of products to over 3,500 retailers across Canada, the United States, and Europe.