Motorsports Customer Service Coordinator

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The Coordinator's main mandate is to support the motorsports customer service team. He/she acts as a leader within his/her team and with business partners (internal and external) by responding to their constantly changing needs. During the production launch of new products, he/she acts as a liaison between the engineering and procurement teams to ensure the synchronization of communicated delivery dates. He/she is influential, persuasive, diplomatic and firm in problematic situations.

Here's an overview of your tasks:  

  • Support the motorsports customer service agents in the daily management of complex customer files
  • Advise agents on actions and strategies to be implemented to serve internal and external customers
  • Handle delivery issues to meet and exceed customer expectations by ensuring resolution
  • Act as the point of contact with the sales and engineering departments and track engineering project release dates versus customer delivery dates (PDP)
  • Identify and participate in the implementation of continuous improvement opportunities
  • Analyze products with complex components with long lead times and implement workarounds
  • Update and monitor key metrics and make necessary adjustments
  • Establish and maintain a relationship of trust with the organization's business partners


  • College diploma (DEC) in administration, Bachelor's degree an asset
  • Minimum of 3 to 5 years experience in customer service in a manufacturing environment
  • Excellent command of the English language, both oral and written
  • Good knowledge of customer and supplier order management processes and principles
  • Ability to handle multiple files simultaneously under tight deadlines
  • Good time and priority management
  • Ability to adapt
  • Diplomacy, ability to maintain harmonious business relations
  • Analytical skills and thoroughness
  • High concern for customer service, dynamism
  • Good communicator, great ability to influence and persuade
  • Ability to work in a team
  • Availability and flexibility
  • Proactivity


  • Permanent, full-time position
  • You'll be joining a team that's committed to solving day-to-day issues, but always in a pleasant work environment!    
  • The best of both worlds: the resources of a large company and a family-like atmosphere    
  • A team that is passionate, attentive and committed to excellence  
  • Flexible schedules that allow you to balance your work and your personal life  
  • Group insurance (different plans adapted to your needs)         
  • Registered Retirement Savings Plan with employer contributions     
  • Employee and Family Assistance Program    
  • Social activities. 



We look forward to getting to know you and to welcoming you to our big Soucy family! 



Life at Soucy

Working at Soucy is like being part of a big family! Our passion, ideas and personal touches have made our work environment a friendly atmosphere where you’re sure to find what you’re looking for in a career. You’ll be joining an innovative company with more than 1,700 employees worldwide. We’re proud of our global reputation for excellence which is still growing 50 years after our foundation!

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Soucy carrières - Poste disponible Motorsports Customer Service Coordinator
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