Motorsports Customer Service Coordinator

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WHAT TO EXPECT 

The Coordinator's main mandate is to support the motorsports customer service team. He/she acts as a leader within his/her team and with business partners (internal and external) by responding to their constantly changing needs. During the production launch of new products, he/she acts as a liaison between the engineering and procurement teams to ensure the synchronization of communicated delivery dates. He/she is influential, persuasive, diplomatic and firm in problematic situations.

Here's an overview of your tasks:  

  • Support the motorsports customer service agents in the daily management of complex customer files
  • Advise agents on actions and strategies to be implemented to serve internal and external customers
  • Handle delivery issues to meet and exceed customer expectations by ensuring resolution
  • Act as the point of contact with the sales and engineering departments and track engineering project release dates versus customer delivery dates (PDP)
  • Identify and participate in the implementation of continuous improvement opportunities
  • Analyze products with complex components with long lead times and implement workarounds
  • Update and monitor key metrics and make necessary adjustments
  • Establish and maintain a relationship of trust with the organization's business partners

WHAT WE’RE LOOKING FOR  

  • College diploma (DEC) in administration, Bachelor's degree an asset
  • Minimum of 3 to 5 years experience in customer service in a manufacturing environment
  • Excellent command of the English language, both oral and written
  • Good knowledge of customer and supplier order management processes and principles
  • Ability to handle multiple files simultaneously under tight deadlines
  • Good time and priority management
  • Ability to adapt
  • Diplomacy, ability to maintain harmonious business relations
  • Analytical skills and thoroughness
  • High concern for customer service, dynamism
  • Good communicator, great ability to influence and persuade
  • Ability to work in a team
  • Availability and flexibility
  • Proactivity

WHAT WE HAVE TO OFFER  

  • Permanent, full-time position
  • You'll be joining a team that's committed to solving day-to-day issues, but always in a pleasant work environment!    
  • The best of both worlds: the resources of a large company and a family-like atmosphere    
  • A team that is passionate, attentive and committed to excellence  
  • Flexible schedules that allow you to balance your work and your personal life  
  • Group insurance (different plans adapted to your needs)         
  • Registered Retirement Savings Plan with employer contributions     
  • Employee and Family Assistance Program    
  • Social activities. 

   

APPLY NOW!  

We look forward to getting to know you and to welcoming you to our big Soucy family! 

 

 

Life at Soucy

Working at Soucy is like being part of a big family! Our passion, ideas and personal touches have made our work environment a friendly atmosphere where you’re sure to find what you’re looking for in a career. You’ll be joining an innovative company with more than 1,700 employees worldwide. We’re proud of our global reputation for excellence which is still growing 50 years after our foundation!

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Soucy carrières - Poste disponible Motorsports Customer Service Coordinator
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