Account Manager

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Job available at Soucy Techno – Drummondville



As an internal representative, you will take care of all customer requests for which you are responsible. From order entry to sales analysis, delivery follow-up, complaint registration, corrective action follow-up, and customer relations. In collaboration with the planning, production, quality and business development departments, you are the voice of the customer within the company.

Here's an overview of your tasks:

  • Enter orders into the system and perform any necessary follow-up
  • Process development requests/submissions (registration, communication with the client, follow-up)
  • Contribute to the identification and/or implementation of corrective actions
  • Analyze the sales (volume and $) of its customers and act proactively according to them
  • Participate in the development of the annual customer satisfaction survey and follow up with customers
  • Actively contribute to the business relationship established and/or to be developed
  • Represent the client in continuous improvement projects


  • Customer oriented and able to develop a trusting relationship with him/her
  • Proactivity, positive attitude and in "solutions mode
  • Interpersonal skills, empathy and dynamism
  • Management of priorities and good resistance to stress
  • Autonomy, versatility and multitasking
  • Computer skills (manufacturing system, in-house software, CRM, ERP (SAP)
  • High school diploma
  • Bilingualism (French-English) 4/5


  • You like to work on all shifts: Day, Monday to Friday
  • Possibility of flexibility in the schedule (flexible schedule / compressed schedule / telecommuting)
  • RRSP with employer contribution
  • Interesting work environment based on exchange and teamwork
  • Group insurance including dental
  • Employee and family assistance program
  • Sick leave and floating days in addition to your vacation
  • Our golden colleagues!



We look forward to getting to know you and to welcoming you to our big Soucy family!



Working at Soucy

is like being part of a big family! Our passion, ideas and personal touches have made our work environment a friendly atmosphere where you’re sure to find what you’re looking for in a career. You’ll be joining an innovative company with more than 1,700 employees worldwide. We’re proud of our global reputation for excellence which is still growing 50 years after our foundation!

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Soucy carrières - Poste disponible Account Manager
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