EDi / B2B support specialist

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Job available at Soucy International – Drummondville



You have a passion for the computer field and you are looking for a job that will highlight your problem-solving and user support skills? With us, your ability to work in a team will be put forward within our group of people working in the information technology department.

Under the supervision of the Team Leader - Analysis and Programming, the EDI Support Specialist is responsible for the proper functioning of commercial transactions exchanged via electronic channels. He/she must quickly identify problems and provide excellent customer service (internal), within tight deadlines.

Here's an overview of your tasks:

  • Ensure daily monitoring, auditing and analysis of data exchanges between the different systems: VAN/EDI Solution/ERP
  • Manage incidents reported by users (Customer Service, Our Customers, Shipping, Finance), investigate and resolve them
  • Work closely with its users to acquire a thorough knowledge of the processes and ensure the quality of data exchanges
  • Keep system documentation up to date
  • Maintain up-to-date user documentation and training videos     
  • Coordinate with the EDI solution provider (iCARAS software) on change requests from our customers (EDI and internal customers)    
  • Support/contribute to improving EDI / ERP interfaces and processes (order tracking, shipping, invoicing)
  • Be responsible for new integrations and system upgrades (testing, deployments, training)
  • Administer user accounts on other sites/customer portals


  • Bachelor's degree or DEC in business informatics (or in administration)
  • ± 1 to 2 years of relevant experience
  • Good communication skills (spoken and written) in French and English
  • Great ability to work in a team and to interact with people
  • Good analytical skills and ability to solve operational problems (systems and data) 
  • Knowledge of EDI concepts and standards (Asset if not essential in this position)
  • Knowledge of Excel    
  • Knowledge of SQL, C# (asset)
  • Knowledge of iCARAS software (asset)
  • Knowledge of the Office 365 suite (asset)


  • Permanent, full-time position         
  • You'll be joining a team that's committed to solving day-to-day issues, but always in a pleasant work environment!      
  • The best of both worlds: the resources of a large company and a family-like atmosphere   
  • A team that is passionate, attentive and committed to excellence    
  • Flexible schedules that allow you to balance your work and your personal life 
  • Group insurance (different plans adapted to your needs)     
  • Registered Retirement Savings Plan with employer contributions     
  • Employee and family assistance program    
  • Social activities



We look forward to getting to know you and to welcoming you to our big Soucy family! 



Life at Soucy

Working at Soucy is like being part of a big family! Our passion, ideas and personal touches have made our work environment a friendly atmosphere where you’re sure to find what you’re looking for in a career. You’ll be joining an innovative company with more than 1,700 employees worldwide. We’re proud of our global reputation for excellence which is still growing 50 years after our foundation!

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Soucy carrières - Poste disponible EDi / B2B support specialist
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