Customer Experience Manager - Manufacturing

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Job available at Soucy Plastiques – Drummondville



"Are you not afraid of challenges?  Are the customer's needs your priority? With your motivation, organization and excellent communication and interpersonal skills, you will be the main point of contact for our clients and a major player in understanding their needs. You will contribute, through your excellent work, to the growth and reputation of the company.

Here's an overview of your tasks:

  • Process incoming orders from various customer portals ensuring compliance with terms and conditions
  • Manage communications with customers (transmit requests to the organization as well as requests to customers)
  • Analyze weekly customer order changes (quantities and dates) and confirm our ability to meet the plan while offering alternative solutions
  • Follow up on deliveries and anticipate problems
  • Ensure after-sales service (missing or defective parts) and report to operations on the shipment of parts
  • Support our sales team
  • Internal quality follow-up (complaints) and product development


  • College diploma (DEC) in administration or any other combination of training and experience deemed relevant
  • 3 to 5 years of relevant experience in a manufacturing environment
  • Excellent command of the English language, both oral and written (mandatory)
  • Analytical skills
  • Sense of planning and organization
  • Good ability to work under pressure
  • Ability to adapt and quickly grasp needs
  • Demonstrate influence, persuasion, diplomacy and firmness in problematic situations while maintaining harmonious business relations


  • Permanent full-time position
  • You'll be joining a team that's committed to solving day-to-day issues, but always in a pleasant work environment!
  • The best of both worlds: the resources of a large company and a family-like atmosphere
  • A team that is passionate, attentive and committed to excellence
  • A dynamic and stimulating work environment
  • Flexible schedules that allow you to balance your work and your personal life
  • Group insurance (different plans adapted to your needs)    
  • Registered Retirement Savings Plan with employer contributions
  • Employee and Family Assistance Program   
  • Social activities



We look forward to getting to know you and to welcoming you to our big Soucy family!



Working at Soucy

Is like being part of a big family! Our passion, ideas and personal touches have made our work environment a friendly atmosphere where you’re sure to find what you’re looking for in a career. You’ll be joining an innovative company with more than 1,700 employees worldwide. We’re proud of our global reputation for excellence which is still growing 50 years after our foundation!

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Soucy carrières - Poste disponible Customer Experience Manager - Manufacturing
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