Customer Experience Agent

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Job offer at Soucy International – Drummondville



Here's an overview of your tasks:

  •  Respond by phone and email to customers in a timely manner that meets our customer satisfaction objectives
  •  Process orders and/or follow up with appropriate internal stakeholders
  •  Analyze requests, identify the level of urgency and prioritize
  •  Make decisions to respond to customer needs/requests in accordance with established procedures
  •  Manage communications with internal and external customers
  •  Follow up on deliveries, anticipate and manage related issues
  •  Attend daily team meetings (customer experience, production, shipping, etc.)
  •  Support the sales team and propose solutions to satisfy the customer
  •  Communicate internally any feedback related to customer satisfaction


  •  College diploma (DEC) in administration or any other combination of training and experience deemed relevant
  •  1 to 3 years of relevant experience in a manufacturing environment
  •  Excellent command of the English language, both oral and written (mandatory)
  •  Analytical skills
  •  Sense of planning and organization
  •  Good ability to work under pressure
  •  Ability to adapt and to quickly grasp the needs
  •  Demonstrate influence, persuasion, diplomacy and firmness in problematic situations while having the ability to maintain harmonious business relations


  • Permanent, full-time position   
  • You'll be joining a team that's committed to solving day-to-day issues, but always in a pleasant work environment!
  • The best of both worlds: the resources of a large company and a family-like atmosphere
  • A team that is passionate, attentive and committed to excellence  
  • Flexible schedules that allow you to balance your work and your personal life
  • Group insurance (different plans adapted to your needs)
  • Registered Retirement Savings Plan with employer contributions
  • Employee and Family Assistance Program  
  • Social activities



We look forward to getting to know you and to welcoming you to our big family!



Life at Soucy

It’s like being part of a big family where you will find a place that fits you! Our work atmosphere is thanks to our passion, our personal touch and our ideas. You will be joining an innovative company with more than 1700 employees, with an international reputation, and still growing after 50 years!

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Soucy carrières - Poste disponible Customer Experience Agent
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